Refunds and withdrawal

Last updated 7 October 2026

Our refund policy

• Your first payment, monthly or one-time, is refunded in full if you ask within 14 days, with no questions asked.
• Monthly renewals are not refunded. You can cancel at any time, and Pro stays until the end of the month you paid for.
• One refund per learner. A second first payment on the same account, or on a new account opened to repeat the refund, is not refunded.

After a refund, Pro ends; everything you earned stays in your account and the free islands stay open.

How to ask

Write to info@swiftquest.dev from your account's email address, or find your order at paddle.net. Paddle.com, our reseller and Merchant of Record, makes the refund to the way you paid. Please write to us before disputing a payment with your bank; it is quicker for you.

Your right of withdrawal

If you are a consumer in the EU, the UK or Switzerland, the law gives you 14 days to withdraw from a purchase of digital content or a digital service. Our refund policy already gives you a full refund of your first payment within those 14 days without a reason, and we never ask you to give that right up at checkout. Paddle's refund policy and Buyer Terms also apply to your purchase, and nothing here reduces what they give you.

To withdraw, tell us clearly, for example with the form below by email. You do not have to use it.